Privacy Policy

How we collect, use, and protect your information

Last Updated: July 1, 2023

1. Introduction

Drift Fenland ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website driftfenland.xyz (the "Website") or use our services, including when you book travel arrangements, sign up for our newsletter, or contact us with inquiries.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Book travel arrangements
  • Sign up for our newsletter
  • Fill out a form or send us an email
  • Participate in surveys or contests
  • Post comments or reviews

The personal information we may collect includes:

  • Name, email address, phone number, and mailing address
  • Billing information and payment details
  • Travel preferences and requirements
  • Passport details and other identification information
  • Special requests (including dietary, accessibility, or medical information)
  • Travel history
  • Demographic information

2.2 Information Automatically Collected

When you visit our Website, we may automatically collect certain information about your device and usage, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages you view
  • Time and date of your visit
  • Time spent on those pages
  • Referring website addresses
  • Other statistics

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to track the activity on our Website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device.

Types of cookies we use:

  • Essential cookies: Necessary for the Website to function properly
  • Preference cookies: Allow the Website to remember choices you make
  • Analytics cookies: Help us understand how visitors interact with the Website
  • Marketing cookies: Used to track visitors across websites to display relevant advertisements

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our services
  • Process and complete transactions
  • Arrange and book your travel plans
  • Communicate with you about booking confirmations, updates, or customer service
  • Send you marketing and promotional communications (with your consent)
  • Respond to your comments, questions, and requests
  • Improve our Website and user experience
  • Develop new products, services, features, and functionality
  • Monitor and analyze trends, usage, and activities
  • Detect, prevent, and address technical issues
  • Comply with legal obligations

4. Legal Basis for Processing (EU Users)

If you are located in the European Union (EU), we collect and process your personal information based on the following legal grounds:

  • Consent: You have given us permission to process your personal information for specific purposes.
  • Performance of a Contract: Processing is necessary to fulfill our contractual obligations to you, such as arranging your travel bookings.
  • Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services and preventing fraud.
  • Legal Obligation: Processing is necessary to comply with the law.

5. Disclosure of Your Information

We may share your personal information in the following situations:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Airlines, hotels, car rental companies, and other travel providers
  • Payment processors
  • Email marketing services
  • Customer service providers
  • Analytics providers
  • IT and security service providers

These service providers are contractually obligated to use your personal information only to provide services to us and in accordance with our instructions.

5.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.4 Protection of Rights

We may disclose your information to protect and defend our rights or property, enforce our Terms and Conditions, or protect the personal safety of our users or the public.

5.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

6. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

If you are located in the European Economic Area (EEA), we ensure that any transfer of your personal information to countries outside the EEA is done in accordance with data protection laws and with appropriate safeguards in place, such as standard contractual clauses approved by the European Commission.

7. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

9. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

  • The right to access, update, or delete the information we have on you
  • The right of rectification (to correct incorrect information)
  • The right to object to our processing of your personal information
  • The right of restriction (to request that we restrict the processing of your data)
  • The right to data portability (to receive a copy of your data in a structured, machine-readable format)
  • The right to withdraw consent (where processing is based on consent)

If you wish to exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

9.1 European Users

If you are a resident of the European Union, you have the right to lodge a complaint with a data protection authority about our collection and use of your personal information.

9.2 California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect about you and how we use it
  • The right to request deletion of your personal information
  • The right to opt-out of the sale of your personal information (note that we do not sell personal information)
  • The right to non-discrimination for exercising your rights

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

10. Children's Privacy

Our Website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so that we can take necessary actions.

11. Marketing Communications

With your consent, we may send you marketing communications about our products and services. You can opt-out of receiving these communications at any time by:

  • Clicking the "unsubscribe" link in any marketing email we send
  • Contacting us using the information provided in the "Contact Us" section

Please note that even if you opt-out of marketing communications, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

12. Third-Party Websites

Our Website may contain links to third-party websites and services. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any websites you visit.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: [email protected]
  • By phone: +444026332853
  • By mail: 37 Russell Circle South, Max, NG8 4EN, United Kingdom